CARE / PRIVACY · V1.0 · 2026-11-10
Care privacy policy
Please read this policy before submitting information. Document submission requires a separate, explicit acknowledgement.
1. Who we are and when this policy applies
ClearSource Care is operated by 广州天极智能科技有限公司. This policy explains how we handle information when you browse the directory, sign in, submit a coordination enquiry, exchange messages or submit documents. Care provides non-clinical coordination, not diagnosis, prescriptions, emergency services or a guarantee of hospital appointments.
2. Information we collect and why
Browsing the directory does not require a patient profile. When you sign in, we receive a site-scoped account identifier and available display/contact information from the sign-in service. For an enquiry, we collect the contact name, email, telephone / WhatsApp, country, city, language and coordination preferences you enter. We store request status, conversation history and necessary security events to process and track the request. Required fields are marked; optional documents are not required to browse.
3. Documents and separate consent
You choose which files to submit and separately agree to their collection and private storage before each upload batch. The document categories include medical reports, laboratory results, imaging documents and supporting files. Files are used only for the stated Care coordination review and are not published. The acknowledgement is not preselected and is separate from registration. Declining it prevents the optional upload, not directory access.
4. Who can access information
You can view your own enquiry, messages and submitted-file status. Only authorized Care administrators can retrieve uploaded file contents. Hospitals, other visitors and CarePilot accounts have no access to these files. An assignment does not grant access. We do not use documents for advertising, public case studies, AI processing or model training. Providing information to a hospital, interpreter or another recipient requires an additional purpose, recipient notice and appropriate authorization; this upload consent does not grant it.
5. Storage location and retention
The present delivery environment uses hosted Sites database and private object storage. The database is located in North America; a fixed object-storage jurisdiction has not been confirmed. This release is for functional demonstration with fictional or fully anonymized documents, not real patient intake. Test files are retained until deletion is requested or administrators clear them. For real services, the necessary retention period, processors and any cross-border arrangements must be specified before collection begins. We do not treat consent as permission for indefinite medical-record retention.
6. Your choices and rights
You may request access, correction, a copy, deletion, an explanation of processing or withdrawal of upload consent through Care request correspondence. Sign in, open My requests & messages, and describe the request without adding unnecessary sensitive details. If you have no request, submit a general coordination enquiry marked Privacy request. Operations will verify your identity as necessary before action. Withdrawal does not invalidate prior lawful processing. Directory access remains available if you decline uploading.
7. Security and service providers
We use authenticated server-side access, owner and administrator authorization, private storage without public object links, upload limits and access/deletion audit records. Downloads are not publicly cached. Our hosting providers process the information needed to operate these services. File-type validation is not a malware-free guarantee. No system offers absolute security; do not upload passwords, payment credentials or unnecessary identity documents.
8. Children, representatives and changes
This demonstration does not accept real records of children or represented patients. Before those services begin, additional guardian/representative verification and appropriate notices must be introduced. We will publish material policy changes and obtain new consent where required; continued browsing or an existing procurement account does not replace separate consent for medical documents. Policy version: care-privacy-v1-2026-11-10.